ASSEMBLATO A MANO CON CURA E ATTENZIONE
Tutti i componenti del tuo orologio sono stati realizzati utilizzando materiali di alta qualità e sottoposti a rigorosi test presso il nostro laboratorio. Tuttavia, una qualità superiore richiede anche manutenzione. Tratta il tuo orologio LIGURE con cura e attenzione e sarai ricompensato con una precisione cronometrica.
Quando acquisti un nuovo orologio LIGURE riceverai automaticamente una garanzia di due anni.
Questa garanzia è valida solo se il numero di serie riportato sulla scheda di garanzia internazionale allegata all'orologio LIGURE viene registrato sul nostro sito web entro 30 giorni dall'acquisto.
Se il tuo orologio non funziona come dovrebbe, contatta il tuo rivenditore.
GARANZIA DI SERVIZIO
Forniamo una garanzia di 24 mesi su qualsiasi intervento di manutenzione. In caso di difetti coperti da questa garanzia, ripareremo o sostituiremo, a nostra discrezione e gratuitamente, tutti i componenti staccati e/o correggeremo il funzionamento difettoso che è stato identificato come tale dal nostro reparto di assistenza clienti. Tutti gli altri diritti derivanti da difetti di fabbricazione sono espressamente esclusi.
LA GARANZIA NON COPRE:
Normale usura (come graffi sulla cassa e/o sul vetro; alterazione del colore e/o del materiale di casse, cinturini, bracciali e catene in pelle, tessuto, gomma o qualsiasi altro materiale non metallico o rivestimento DLC). Danni a qualsiasi parte dell'orologio derivanti da uso improprio/non appropriato, negligenza, disattenzione, incidenti (colpi, ammaccature, schiacciamenti, rottura del vetro, ecc.), uso non corretto dell'orologio o mancata osservanza del manuale di istruzioni. Danni di qualsiasi natura derivanti direttamente o indirettamente dall'uso dell'orologio LIGURE o da qualsiasi guasto operativo , difetto o mancanza di precisione nell'orologio.
POLITICA DI RESO OROLOGI LIGURE
Noi di LIGURE WATCHES facciamo del nostro meglio per offrirti un'esperienza di acquisto piacevole. Se tuttavia - per qualsiasi motivo - non sei completamente soddisfatto del prodotto che hai scelto e acquistato, puoi restituircelo entro 14 giorni dal ricevimento.
Politica di riparazione e reso
Noi di LIGURE WATCHES facciamo del nostro meglio per fornirti un orologio della migliore qualità possibile. Se ci sono comunque dei difetti entro 24 mesi, ecco come puoi Restituire il tuo orologio per la riparazione.
RETURN POLICY
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Return the product for repair in-and-outside the warranty.
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Right of withdrawal
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Processing Time and Refund
Always send the package by registered mail (track and trace) with insurance!
1. Return the product for repair in-and-outside the warranty
a. within 14 days of withdrawal period
b. outside the 14-day withdrawal period, but within the warranty period
a. within 14 days of withdrawal period
In the case of repair under warranty, send the warranty certificate together with your broken watch to the LIGURE SERVICE CENTRE in The Netherlands. Repairs under warranty will not be processed without a valid warranty certificate registered via the website! You do not need to send the original brand packaging/box. LWG Europe BV cannot guarantee that you will receive the box back after repair.
Pack the watch well, for example in bubble wrap. After receiving your watch, our certified watchmaker will assess whether the defect falls under the warranty provisions. When that is the case, we will reimburse your shipping costs for the defective product
If the defect is not covered by warranty, you will receive a quote for repair from us. Report of the defect in advance via our service page will speed up the process.
For warranty repairs please enclose the completed return form with your return shipment directly to the LIGURE SERVICE CENTRE:
The Watch Lab
Pieter Lieftinckweg 11,
1505 HX Zaandam
The Netherlands
Horloge Reparatie | Atelier sinds 2011 | The Watch Lab
b. outside the 14-day withdrawal period, but within the guarantee
For warranty repairs outside the 14-day return period, please enclose the completed return form with your return shipment.
Directly to the LIGURE SERVICE CENTRE:
The Watch Lab
Pieter Lieftinckweg 11,
1505 HX Zaandam
The Netherlands
Horloge Reparatie | Atelier sinds 2011 | The Watch Lab
2. Right of withdrawal
Under European law, when you make an online purchase, you have a legal reflection period of 14 days. This means that within this period you have the right to cancel the purchase for any reason. If you buy the product online, this reflection period expires 14 days after receipt of your purchase. This means that you must indicate within 14 days that you wish to cancel the purchase. You must then return the product within 14 days from the moment you communicated the cancellation to the us.
You must return all items you received including the packaging. Take good care of the purchased goods. If the product is returned damaged due to negligence or carelessness, or you already customized your strap or bracelet, you may not be eligible for a refund or receive only a partial refund. This is to cover the costs of returning the product to its original condition.
You should receive the refund within 14 days from the time of cancellation, but the seller is allowed to hold off on refunding until you have returned the product or you can provide proof of return.
To inform us about your wish to exercise your right of withdrawal, you can contact us by sending an email to: return@ligurewatches.com
Please state the reason for return in the letter.
Received a free product?
If a free extra product was delivered with your order, do not forget to return this product as well. In the event that you do not return this product or return it damaged, we may deduct its sales value from the refund.
3. Processing Time and Refund
When a product has been returned for a refund, we will credit you the full amount as soon as possible and at the latest within 14 days. If we have not received the return shipment within 14 days after your notification, the refund will be made when we have actually received the product back or when you can demonstrate that you have actually sent the product to us.
INFORMATION ABOUT LIGURE WATCHES AND WHO WE ARE
Who we are
We are Ligure Watch Group Europe BV, a company registered in The Netherlands with company number 86342088. Our registered office is at: Zekeringstraat 32c 1014 BS Amsterdam
Our registered VAT number is NL 8639.36.349
How to contact us
For customer service and watch enquiries you can contact us:
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By telephone during working days: +31 20 2619637
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By email: service@ligurewatches.com
For enquiries relating to an online order, you can contact us:
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By email: design@ligurewatches.com or marketing@ligurewatches.com
How we may contact you
If we need to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.